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Health Insurance Terms You Need to Know

The health care system can be confusing. In order to get the most out of your health care benefits, you need to understand the terms used by insurance companies, health plans and health care providers. This way, you can make better decisions and ultimately receive better care.

Ambulatory Care
Health care services that do not require a hospital stay, such as those delivered in a doctor’s office, clinic or day surgery center.

Assignment of Benefits
This means signing a document that allows your hospital or doctor to collect your health insurance benefits directly from your health carrier. Otherwise, you pay for treatment and the insurance company reimburses you.

Benefits
The amount of money payable by an insurance company to a claimant under the insurance policy.

Case Management
A technique that insurance companies and HMOs use to ensure that individuals receive appropriate, timely and reasonable health care services.

Claim
A request by an individual (or his or her provider) for the insurance company to pay for services obtained.

Coinsurance
The money that an individual is required to pay for services, after a deductible has been paid. It is often a specified percentage of the charges. For example, the employee pays 20 percent of the charges while the health plan pays 80 percent.

Copayment
An arrangement where an individual pays a specified amount for various health care services and the health plan or insurance company pays the remainder. The individual must usually pay his or her share when services are rendered. The concept is similar to coinsurance, except that copayments are usually a set dollar amount (such as $20 per office visit), rather than a percentage of the charges.

Deductible
A set dollar amount that a person must pay before insurance coverage for medical expenses can begin. They are usually charged on an annual basis.

Denial of claim
Refusal by an insurance company to pay a submitted request for health care services obtained.

Employee Assistance Program (EAP)
Mental health counseling services that are sometimes offered by employers. Typically, individuals or employers do not have to pay directly for EAP services provided.

Exclusions and Limitations
Specific conditions or circumstances for which an insurance policy or plan will not provide coverage (exclusions), or for which coverage is specifically limited (limitations).

Indemnity Plans
Also known as “fee-for-service” plans, these existed primarily before the rise of PPOs. The individual pays a predetermined percentage of the cost of health care services, (usually after an annual deductible) and the insurance company (or self-insured employer) pays the other remaining charges. Fees for services are determined by individual providers, and therefore vary from physician to physician. Indemnity health plans allow individuals to choose their own health care professionals – there are no provider networks from which to choose.

In-Network
Typically refers to physicians, hospitals or other health care providers who contract with the insurance plan (usually an HMO or PPO) to provide services to its members. Coverage for services received from in-network providers will typically be greater than for services received from out-of-network providers, depending on the plan.

Managed Care
A system of health care delivery that is characterized by arrangements with selected providers, ongoing quality control and utilization review programs, and financial incentives for members to use providers and procedures covered by the plan.

Maximum Benefit
The maximum dollar amount that an insurance company will pay for claims, either for a specific service or procedure, or during a specified period of time.

Medically Necessary
A term used to describe the supplies and services needed to diagnose and treat a medical condition in accordance with the standards of good medical practice. Many health plans will only pay for treatment deemed medically necessary. For example, most plans will not cover elective cosmetic surgery.

Out-of-Network
Typically refers to physicians, hospitals or other health care providers who do not contract with the insurance plan (usually an HMO or PPO) to provide services to its members. Depending upon the insurance plan, expenses incurred for services provided by out-of-network providers might not be covered, or coverage may be less than for in-network providers.

Out-of-Pocket Maximum
The total amount paid each year by the member for the deductible and coinsurance. After reaching the out-of-pocket maximum, the plan pays 100 percent of the allowable charges for covered services the rest of that calendar year.

Point-of-Service Plan (POS)
A type of plan that allows the patient to see either in-network or out-of-network providers. However, the patient pays more out of pocket when using an out-of-network provider.

Pre-Admission Certification
Also called “precertification” or “pre-admission review.” Approval granted by a case manager or insurance company representative (usually a nurse) for a person to be admitted to a hospital or inpatient facility before admittance. The goal is to ensure that individuals are not exposed to inappropriate health care services, or services that are not medically necessary.

Pre-Existing Condition
Any medical condition that was diagnosed, treated, or for which symptoms appeared  within a specified period immediately before a health insurance policy became effective. These conditions may not be covered for a specified period of time under the new policy. In some instances, they are excluded in entirety.

Preferred Provider Organization (PPO)
A type of managed care plan in which doctors and hospitals agree to provide discounted rates to plan members. Patients are typically reimbursed 80 to 100 percent for treatment received within the network, versus 50 to 70 percent outside the network.

Primary Care Physician (PCP)
A health care professional who is responsible for monitoring an individual’s overall health care needs. Typically, a PCP serves as a gatekeeper for an individual’s medical care, referring him or her to specialists and admitting him or her to hospitals when needed.

Reasonable and Customary Charges
The commonly charged or prevailing fees for health services  given a patient’s diagnosis and treatment normally required for that diagnosis . If charges are higher than what an insurance carrier considers reasonable and customary, the carrier will not pay the full amount and instead will pay what is deemed appropriate for the particular service. The remaining charges then are the responsibility of the patient.

Self-Insured
A health benefits plan in which the employer is responsible for the cost of its employees’ health care. Typically, a third party provides administrative services for the plan to the employer group.

Waiting Period
A period of time in which your health plan does not provide coverage for a particular pre-existing condition.

Waiver
A rider or amendment to a policy that restricts benefits by excluding certain medical conditions from coverage.